Abby Care, a US home-care startup that trains family members to become certified, paid caregivers, has raised $82 million in a Series C funding round led by Transformation Capital.
The company, founded by Havi Nguyen in 2022, operates as a Medicaid provider and works with health plans to organise care at home for families with complex needs. CVS Health Ventures, Frist Cressey Ventures and Pivotal Ventures joined as new investors, while Khosla Ventures, Thrive Capital and Sequoia also participated.
Abby Care describes itself as an AI-native business focused on supporting relatives who are already closely involved in a patient’s care. Its model combines training, payment and ongoing support for family caregivers.
Nguyen said the idea grew from her experience as the eldest daughter in a family that had immigrated from Vietnam. As a child, she sometimes missed school to translate at medical appointments and help manage Medicaid paperwork.
She later worked for a health technology start-up providing therapy for children with autism. During the Covid pandemic, she saw therapists and technicians move frequently between jobs, creating gaps in care.
“The question I kept asking myself was: Who’s that one person in the child’s life who’s not going to turn away, and is able to be with them to deliver that care?” Nguyen said.
She said parents regularly asked whether they could learn the necessary skills themselves. “So, I thought: Could we design a care model where the person who wants to deliver care to the patient is already with them?”
Family caregivers fill gaps in home care
Justin Brock, a general partner at CVS Health Ventures, said the shortage of people available to provide care in patients’ homes was substantial. He said traditional private-duty nursing programmes filled 65% of authorised shifts, leaving many medically complex patients without consistent cover.
“Meanwhile you have these tens of millions of family caregivers who are in the home, and a lot of them are already doing care,” Brock said.
One of those caregivers is Maria Villegas Corrales, a mother in Colorado whose daughter Mia was born with serious medical complexities. Mia underwent open-heart surgery and received a pacemaker during the first years of her life.
Corrales learned about Abby Care after Mia’s surgery in June 2024. She said families were often sent home with little guidance and left to learn how to manage their children’s needs as they went along.
“Sometimes they just give you a little bag to go home and figure it out,” Corrales said. “It’s scary to go home and not be able to know what’s to be expected. And a lot of times it’s just learning on the run.”
She said becoming a paid caregiver had helped her provide the best possible care for Mia, while many other families remained unaware that they could receive payment for caring for their children.
Nguyen said Abby Care’s purpose extended beyond paying and training relatives. “We’re ultimately here to make them feel like they can thrive and succeed,” she said.
