Six Seasons Recovery is being investigated by two Western Australian government agencies after further former clients raised concerns about the addiction and health retreat near Margaret River.
One former client, identified as Michelle, said she paid $62,000 upfront for a three-week stay at the facility, which is run by failed builder Danny Coyne.
Her stay ended prematurely after she fell in her room and said she was unable to attract staff for two hours.
“There was a little steel bin beside the bed so I grabbed that and just started smacking it on the floor,” Michelle said.
She said she was left feeling enormous guilt over the money her parents had paid for her treatment. After leaving Six Seasons Recovery, she went to an emergency department and then spent several weeks at a mental health treatment facility.
Government agencies investigate Six Seasons Recovery
The Health and Disability Services Complaints Office and Consumer Protection are examining the retreat. Consumer Protection is expected to consider allegations about high-pressure sales tactics and a no-refund policy.
Western Australia’s Mental Health Minister, Meredith Hammat, said the allegations were “extremely concerning” and that an appropriate independent body would investigate the services.
The Australian Medical Association WA also raised concerns about the care being offered and the lack of clinical and professional staff working with vulnerable patients.
“I’d be sticking to my GP and getting pointed in the right direction rather that grasping for straws on the internet and finding these facilities that may or may not have any kind or accreditation or clinical backing behind what they deliver,” AMA WA president Dr Kyle Hoath said.
More than three former residents, as well as former staff, have spoken about the retreat, although only three former residents have so far agreed to tell their stories publicly.
Coyne is overseas and is not expected to return home for several weeks. He did not respond to questions, but has previously described the claims as false and factually incorrect, and said all staff have relevant qualifications with their governing bodies.
